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Technology Services

Technology Services has four functional areas: Enterprise Application Services, Network Services, Service Center, and Web Services.

New to Doane? Check out our Technology Orientation Page to help prepare you to Earn Your Shield!

Service Center

The Service Center is Doane University's help desk and the first level of support for all of Doane University's students, faculty, and staff. The Service Center supports and maintains all laptops, desktops, printers and computer labs, and tracks all assets. The Service Center is responsible for all cabling infrastructure, phone systems, personal computers, scanners, printers, and other office technology.

Services provided:

PC hardware configuration, troubleshooting, consultation, reconfiguration, software installation, data recovery, anti-virus installation, field support for PCs, printers, scanners, voice, data and video cabling, phones, purchase tracking, and installation of specialized software.

If you need assistance, please contact the Service Center.

Self-Service Portal:

Email: [email protected]

Phone: 402-826-8411

Hours of Operation (CENTRAL STANDARD TIME):
Sunday: 2 PM-11 PM
Monday - Thursday: 8 AM - 11 PM
Friday: 8 AM - 5 PM
Saturday: 12 PM - 5 PM


Network Services

Network Services is responsible for maintaining Doane's network and data center for all campuses. This includes all switches, servers, and network security. All user accounts are created and maintained by Network Services.

Services provided:

Email account setup, security, system monitoring, internet services, systems backup and recovery, server hardware configuration, firewall implementation, and system administration.

Web Services

Web Services is responsible for maintaining Doane University's websites for all campuses.

Services provided:

Website development, author training, website security, website system monitoring, website analytics, and website administration.

Enterprise Application Services

Enterprise Application Services maintains and supports Doane University's academic and administrative applications, reporting, and web systems.

Services provided:

Ellucian Colleague: Doane University's administrative system, which encompasses student information, human resources, finances, financial aid, housing, alumni and advancement, academic affairs, and student affairs.

WebAdvisor and Self-Service: Provides users online access to Colleague.

Canvas: Doane's online learning management system.

Recruit: Doane's customer relationship management system for enrollment.

Technology Services Staff

Derek Bierman, Chief Information Officer

Derek Bierman - Chief Information Officer

Icon_Phone Created with Sketch. 402.826.8333



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Sam Cole, Senior System Engineer

Sam Cole - Senior System Engineer

Icon_Phone Created with Sketch. 402.826.6752

Chris Craven, Senior Enterprise Services Engineer

Chris Craven - Senior Enterprise Services Engineer

Icon_Phone Created with Sketch. 402.826.8595

Neal Deremer, Senior Network Engineer

Neal Deremer - Senior Network Engineer

Icon_Phone Created with Sketch. 402.826.2161

Madeline De Veney, Web Developer and Administrator III

Madeline De Veney - Web Developer and Administrator III

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Ryan Dorshorst, Director of Technology Operations

Ryan Dorshorst - Director of Technology Operations

Icon_Phone Created with Sketch. 402.826.6750

Steve Gugel, Director of Enterprise Services

Steve Gugel - Director of Enterprise Services

Icon_Phone Created with Sketch. 402.826.6742

Ted Jedlicka, Systems Engineer/Administrator

Ted Jedlicka - Systems Engineer/Administrator

Icon_Phone Created with Sketch. 402.826.2161

Amos Joseph, Director of Web App Services

Amos Joseph - Director of Web App Services

Icon_Phone Created with Sketch. 402.826.6760

Jackie Sears, Service Center Specialist II

Jackie Sears - Service Center Specialist II

Icon_Phone Created with Sketch. 402.826.8316

Quinn Stryker, Director of the Service Center

Quinn Stryker - Director of the Service Center

Icon_Phone Created with Sketch. 402.826.8285

Zachary Swiec, Application Administrator

Zachary Swiec - Application Administrator

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Lisa Wells, Service Center Specialist II

Lisa Wells - Service Center Specialist II

Icon_Phone Created with Sketch. 402.826.8988