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Technology Services

Technology Services has four functional areas: Enterprise Application Services, Network Services, Service Center, and Web Services.

New to Doane? Check out our Technology Orientation Page to help prepare you to Earn Your Shield!

Service Center

The Service Center is Doane University's help desk and the first level of support for all of Doane University's students, faculty, and staff. The Service Center supports and maintains all laptops, desktops, printers and computer labs, and tracks all assets. The Service Center is responsible for all cabling infrastructure, phone systems, personal computers, scanners, printers, and other office technology.

Services provided:

PC hardware configuration, troubleshooting, consultation, reconfiguration, software installation, data recovery, anti-virus installation, field support for PCs, printers, scanners, voice, data and video cabling, phones, purchase tracking, and installation of specialized software.

If you need assistance, please contact the Service Center.

Self-Service Portal: help.doane.edu

Email: help@doane.edu

Phone: 402-826-8411

Hours of Operation (CENTRAL STANDARD TIME):
Sunday: 2 PM-11 PM
Monday - Thursday: 8 AM - 11 PM
Friday: 8 AM - 5 PM
Saturday: 12 PM - 5 PM

PLEASE NOTE - THE SERVICE CENTER IS CLOSED ON NEW YEAR'S DAY, MEMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, THANKSGIVING, & DURING WINTER BREAK!

Network Services

Network Services is responsible for maintaining Doane's network and data center for all campuses. This includes all switches, servers, and network security. All user accounts are created and maintained by Network Services.

Services provided:

Email account setup, security, system monitoring, internet services, systems backup and recovery, server hardware configuration, firewall implementation, and system administration.

Web Services

Web Services is responsible for maintaining Doane University's websites for all campuses.

Services provided:

Website development, author training, website security, website system monitoring, website analytics, and website administration.

Enterprise Application Services

Enterprise Application Services maintains and supports Doane University's academic and administrative applications, reporting, and web systems.

Services provided:

Ellucian Colleague: Doane University's administrative system, which encompasses student information, human resources, finances, financial aid, housing, alumni and advancement, academic affairs, and student affairs.

WebAdvisor and Self-Service: Provides users online access to Colleague.

Canvas: Doane's online learning management system.

Recruit: Doane's customer relationship management system for enrollment.

IT Staff

Derek Bierman - Chief Information Officer

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Ryan Dorshorst - Director of Technology Operations

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Sam Cole - Senior System Engineer

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Neal Deremer - Senior Network Engineer

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Steve Gugel - Director of Enterprise Services

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Chris Craven - Senior Enterprise Services Engineer

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Zachary Swiec - Application Administrator

Icon_Phone Created with Sketch. 402.826.6787

Quinn Stryker - Service Center Director

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Jeremy Cech - Service Center Associate Director

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Nicholas Hrenda - Technical Services Specialist III

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Ted Jedlicka - Technical Services Specialist III

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Jackie Sears - Service Center Specialist II

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Amos Joseph - Director of Web App Services

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Madeline De Veney - Web Developer & Administrator

Icon_Phone Created with Sketch. 402.826.2161