Skip to main content

Service Center

The Service Center is Doane University's help desk and the first level of support for all of Doane University's students, faculty, and staff. The Service Center supports and maintains all laptops, desktops, printers and computer labs, and tracks all assets. It is responsible for all cabling infrastructure, phone systems, personal computers, scanners, printers, and other office technology.

The Service Center also houses the Service Bureau, which provides print and copy services, mail services, and office supply purchasing.

Services provided:

PC hardware configuration, troubleshooting, consultation, reconfiguration, software installation, data recovery, anti-virus installation, field support for PCs, printers, scanners, voice, data and video cabling, phones, purchase tracking, installation of specialized software, print services, copy services, mail services, and office supply purchasing.

For a full list of services provided by the Service Center, visit the Service Center Website.

If you need assistance, please contact the Service Center:

Service Center Website:

Email: [email protected]



Access It

To setup your Doane account profile:

Go to Under “Password Reset” section, click on Go to Reset Tool. Enter your Doane Username and click continue. Select Authenticate with E-mail and choose the non-Doane e-mail listed and click Send Pin. When you receive your PIN CODE enter it the in space provided and continue. You will now select 4 challenge questions and answers.The next step will ask you to create a new password for your Doane Account. Please follow the requirements listed and click reset, making sure you get green checkmarks for both your Doane Account and Doane Gmail.

Note: Should you decide to change your password, you will need to use Under the “Password Reset” section, click on Go to Reset Tool. Enter your Doane Username and click continue. Select Authenticate with Challenge Questions and type in the answers you provided. You will create a new password on the next screen.


Your password must meet 3 of the 4 following criteria:

Students needing accessibility accommodations: For information about Doane's accessibility policies, please visit

Doane User ID:

  • Uppercase letters (A-Z)
  • Lowercase letters (a-z)
  • Numeric characters (0-9)
  • Non-alphabetic character (ie. !, $, #, %, *)
  • Your key to most university resources is your user ID. It consists of two parts: your user name and your password. Your user name will be formatted as firstname.lastname (e.g. thomas.doane). Your password will be what you created on the site.

    Remember to treat this information like you would your most prized possession! This user ID allows access to systems containing YOUR information and it should be kept confidential!

    Systems that use your user ID include: Doane Gmail, Netfiles, WebAdvisor, Canvas and lab machines.
Connect It

Wireless Network:

Doane University - This is the network for most, if not all, of your devices.  Laptop, phone, tablet, etc.  To join this network you will use firstname.lastname and your Doane password.

Doane Guest - This is a network for any guest on campus and with a single click to accept terms will get that device on the network.

Doane BYOD - This will be for devices that cannot connect to Doane University, streaming devices, gaming devices, etc.  To get on this network, you must go to login and register your device.  Once registered, the page will display a device specific password to type in when joining this network.  You can also get to this login page if you join the Doane Guest network then click login on the pop-up page.

Wired Network:

Doane University provides each student with one wired port in their dorm room in addition to their wireless access. This network is known as ResNet. There are certain restrictions on how you can use the network outlined in the Appropriate Use Policy.


Doane's learning management system is Canvas.
To access Canvas, go to Log in using your Doane user ID.

Minimum Computer Requirements:

  Desktop/Laptop Mobile Phone/Tablet
Operating System Windows: 8 or 10 Mac OSX: 10.8, 10.9, 10.10, 10.11, 10.12 iOS, Android, Windows Mobile, Chrome OS
Processor 1 GHz Processor 1 GHz Processor
Memory 4GB of RAM 2GB of RAM
Monitor 1024 x 768 Resolution n/a
Hard Drive Space 5GB of free space n/a
Home Internet Speed DSL: 12Mbps Cable: 20Mbps DSL: 12Mbps Cable: 20Mbps
Internet Browser IE8, IE9, IE10, Safari 5+, or Chrome Android, Safari 6+, Chrome 35+
Java Installation required Some features not available in Mobile versions
Flash Player Installation required Some features not available in Mobile versions
Camera/Microphone For some classes these items are required. Please check with your instructor before the beginning of class! If you need to purchase these and they are not built in, we recommend 1st tier vendors like Dell, Lenovo, Apple, etc.  
For Canvas Access Go to in a supported browser Need to Download Application through the App Store or Google Play
Protect It

All computers should have an anti-virus program to help protect against software that can hijack your information. Doane uses Microsoft Security Essentials or Microsoft Defender to protect our machines. These programs come standard on most Windows machines, but can be downloaded for free at

We also recommend Malwarebytes available at

Support It

The Service Desk is available to you free of charge! If you need help with your device, your Internet connection, or even your gaming system, all you have to do is ask!

Possess It

Who wants to pay full price for anything these days?! You're part of our Doane family, so use our discounts!

Contact Us