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Doane Mobile ID FAQ

Your Doane ID…now available in Apple Wallet, Google Wallet, and Samsung Wallet! 

The mobile Doane ID is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your Doane ID. Your Mobile Doane ID acts just like your physical card and now you can add it to your preferred digital wallet.  

Getting Started 

Minimal set up is required to use your Doane ID. Most users can begin using their Doane ID on their phone in minutes. An approved photo is required. 

Using Your Mobile ID On and Around Campus 

Where can I use my Doane ID? (last updated 01/10/2024)  

  • Door Access – New Hall 
  • Library 
  • Dining Hall 
  • Tiger Den 
  • Lakeside Coffee Shop 

How do I update information on my Doane ID? 

Name information on the Doane ID comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Doane ID on your phone. 

Why are my account balance(s) not displaying? 

  • Account balances are currently only displayed on Apple & Samsung Galaxy devices 
  • If your account balances are $0, they will not display until funds are added.  
  • If you have available funds that are not displaying, please contact the Service Center at 402-826-8411 or email help@doane.edu

Why do I have a negative balance on my Doane ID? 

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.   

I used my credit card at a participating retail location when I meant to use my Doane ID. What can I do to correct my payment source? 

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Doane ID. 

I am graduating or leaving the University. What happens to my Mobile ID? 

As with your physical Doane ID, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Doane, your credential will stay active and update accordingly. 

Frequently Asked Questions (hosted by the schools) 

I am not having success adding my Doane ID to my device.  Who can help me? 

Contact the Service Center at 402-826-8411 or email help@doane.edu 

How do I change or recover my school login password? 

Instructions can be found at https://doane.edu/myaccount

Do I still need my physical Doane ID? 

We recommend you retain your physical Doane ID in a secure location as a back-up should you lose a device.  

Can I still use my physical Doane ID once I have created my Mobile ID? 

Yes, your physical Doane ID will continue to function after you have added your Mobile Doane ID to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Doane community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct. 

I already have the Transact eAccounts mobile app installed. Do I need to update? 

Yes, you will need to install the updated version of the Transact eAccounts mobile app. 

How do I update the Transact eAccounts mobile app? 

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates. 

My balance is different on my device than in Transact eAccounts? 

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.  

Securing Your Account 

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential? 

  • During regular business hours, contact the Service Center at 402-826-8411 to notify us to deactivate the Doane ID.   Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active. 
  • If applicable, identify the fraudulent activity and contact the Service Center at 402-826-8411 and report the suspected fraud. 
  • In the Transact eAccounts app: 
    • Click the settings gear in the upper right corner.  
    • Select the Card Management option. 
    • Choose the credential you want to deactivate and toggle it off.  
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  
  • In the Transact eAccounts web version: 
    • Select Card Services 
    • Select Deactivate Card 
    • Select the credential to deactivate and click on “Deactivate Card” 
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472  
  • Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/ 

How do I reactivate my credential if I find my lost device? 

To reactivate a found device that was suspended, perform the following steps: 

In the Transact eAccounts App: 

  • Click the settings gear in the upper right corner.  
  • Select the Card Management option. 
  • Choose the credential you want to reactivate and toggle it on.  
  • You will receive a confirmation email. Only the selected card will be reactivated.   

In the Transact eAccounts Web Version: 

  • Select Card Services 
  • Select Activate Card 
  • Select the credential to reactivate  
  • You will receive a confirmation email. Only the selected card will be reactivated.   

To access the full User Guide & FAQs for each of the available digital wallets, please use the links below: